Hannah Turner
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مشروع جديد
العنوان
17 Dongola Road
BS7 9HQ Bristol
المملكة المتحدة
+44-1179421761 www.hannahturner.co.uk

التعليقات

Absolutely shocking customer service and crooks. Returned an item just before Christmas as it wasn’t suitable. Sent it on the 23rd knowing it wouldn’t go until the 27th and e-mailed them to let them know and sent the proof of posting. Heard absolutely nothing from them even after new year, e-mailed 2 times just to check it had made it back to be told they wouldn’t be doing any refunds until the 8th. I appreciate that people need time over Christmas and new year but they could have at least said that in the first place or said that on their website, social media, anything. Comes to the 8th and they refused the refund due to the items being damaged in transit. “Dave” their customer service rep, said that “in his opinion” it was my poor packing that caused the items to be damaged and asked my “thoughts”. To which I rightly explained I was annoyed it had been damaged in transit and hoped I read wrongly that he blamed me. It was ceramics which were in their original box, in cardboard protective sleeves (all of which they come in), I then wrapped them in brown packing paper and put them in a brown paper package parcel and wrapped that in sellotape. Being a company that says they are “eco friendly” I thought the cardboard and paper wrapping would be better appreciated instead of plastic bubble wrap (of which I have none) but no. When I asked if I was getting a refund or not after no response/follow up they simply said no and then explicitly blamed my packaging for that. So they now have the items and my money. Total and utter crooks. They find their way around any blame of damaged in transit upon return as well by making you pay for the postage return, absolving them. I would not touch this company in the slightest. Just so underhanded and completely wrongheaded in their way to run things. There has been no offer of even a partial refund, no offer to send the items back, just a retention of over a hundred pounds that I paid and the items. I sent my own “opinions” back as to what I think happened as they were very quick to pin blame and refuse refund and informed them of contacting trading standards as this is not on. No idea how a company can operate this way. Complete crooks and rip off merchants. DO NOT BUY FROM THEM.
منذ 3 اشهر
Ordered several times from Hannah Turner, and every item is wonderful - gorgeous designs and fabulous quality, well packaged with no plastic and fast delivery. Highly recommended.
منذ أكثر من 1 سنة
Wonderfully quirky and beautifully crafted gift for a friend and colleague who enjoyed the animal teaspoons, giving them all names associated with its own kitchen task. Great comms and delivery
منذ أكثر من 1 سنة