Quench Irrigation
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مشروع جديد
العنوان
150 Leuning Street
07606 South Hackensack, NJ, USA
الولايات المتحدة الأمريكية
+1-2014419720 quenchirrigation.com

التعليقات

Joe and his team are amazing. They did an incredible job performing my new sprinkler system install here in Demarest, NJ. Highly recommend to any family and friends.
منذ 10 اشهر
In June 2023, I hired Quench Irrigation to inspect and make necessary repairs on our sprinkler system. Shortly after the service was completed, I identified an unresolved issue: a repaired pipe was still leaking. I contacted Quench Irrigation to report the problem and was scheduled for a follow-up service appointment. However, on the scheduled date, no technician from the company appeared. There was no communication or reason provided for missing the appointment. Subsequently, I received an invoice for the original service despite the unresolved issue. When I called the company to address the situation, I spoke with an employee named Ms. Lotoyia Myles. Instead of assistance, I was told that payment for the initial (incomplete) service was required before any further repair could be made. During our conversation, Ms. Myles became confrontational and ended the call abruptly. My primary concern is that I've been invoiced for a service that has not been satisfactorily completed. I sought resolution directly with the business but was met with hostility and evasion.
منذ 7 اشهر
As a long time customer I had previously enjoyed a satisfactory experience with this company but the most recent incident has left me thoroughly dissatisfied. My main concern revolved around the installation of a device and allegedly replacement of sprinkler heads. I was shocked to discover that I was double charged for the installation of the Rachio. It was until I inquired as to why my bill was so high that she checked the invoice and realized that it was billed twice. Not only was this an inconvenience, it was also displayed a lack of transparency and professionalism on their part. I trusted the company to provide accurate and fair pricing but this incident was clearly trying to gain more money from vulnerable clients. More concerning is the fact that they are claiming to have replaced sprinkler heads. Apparently was done without my consent or permission. I am appalled that such an action was taken without proper communication and authorization from us. The integrity of the service provider lies in its ability to maintain open and honest communication with customers which was clearly lacking in this instance. They also need to change their staff. The girl named Latoya needs to take some professionalism classes. Not only does she not let customers finish talking, she cuts them off and even hangs up the phone on them. I requested for her to have the owner call me directly to rectify the situation.
منذ 7 اشهر